Privacy Policy

Stake prioritises the privacy and security of users in India by implementing robust technical and organisational measures to safeguard personal data. The platform collects various types of information to provide seamless gaming experiences, ensure regulatory compliance, and improve service quality. All data collection practices are transparent, lawful, and conducted with user consent. The following outlines key aspects of data collection and protection:

• Personal identification details including name, date of birth, address, and contact information are collected during registration to verify identity and comply with Know Your Customer (KYC) requirements.
• Financial information such as payment methods, transaction history, and banking details are processed securely to facilitate deposits, withdrawals, and account management.
• Technical data including IP addresses, device information, browser type, and operating system are recorded to enhance platform security and user experience.
• Behavioural information such as gaming preferences, betting patterns, and session duration are analysed to personalise services and detect unusual activity.
• Communication records including customer support interactions, emails, and chat messages are retained to resolve queries and improve service delivery.
• Document verification data such as government-issued identification, proof of address, and payment verification documents are stored securely to meet regulatory obligations.
• Marketing preferences and consent records are maintained to ensure communications align with user choices and applicable regulations.
• Security measures include advanced encryption protocols, secure server infrastructure, regular security audits, and restricted access controls to prevent unauthorised data access.
• Organisational safeguards involve staff training on data protection, confidentiality agreements, and clearly defined data handling procedures.
• Automated monitoring systems detect suspicious activities, potential fraud, and security threats to protect user accounts and platform integrity.

Users have the right to access their personal information, request corrections to inaccurate data, and request deletion of data where legally permissible. These rights can be exercised by contacting customer support through the official channels provided on the platform. Stake complies with applicable privacy and data protection laws in India, including regulations governing online gaming, financial transactions, and consumer rights. The platform maintains transparent practices and provides users with clear information about how their data is used and protected.

Stake in India uses collected personal data for various legitimate purposes that enable the platform to deliver secure, efficient, and personalised gaming services. Information is processed to manage user accounts, verify identities, process transactions, comply with legal obligations, and enhance the overall user experience. All data processing activities are conducted transparently and in accordance with applicable laws. The platform ensures that personal information is used only for specified, explicit, and legitimate purposes. Marketing communications are sent only to users who have provided explicit consent and can be unsubscribed from at any time.

• Account creation and management involves using personal details to establish user profiles, authenticate access, and maintain accurate records.
• Transaction processing requires financial information to execute deposits, withdrawals, and other monetary operations securely and efficiently.
• Identity verification utilises document data to confirm user age, prevent underage gambling, and comply with regulatory requirements.
• Fraud prevention and security monitoring employ behavioural and technical data to detect suspicious activities, prevent unauthorised access, and protect user accounts.
• Customer support services use communication records to respond to queries, resolve disputes, and provide assistance to users.
• Service improvement and analytics involve analysing usage patterns, preferences, and feedback to enhance platform features, game offerings, and user interfaces.
• Marketing and promotional communications are sent based on user preferences to inform about new games, bonuses, and platform updates.
• Legal and regulatory compliance requires data processing to meet obligations under Indian gaming laws, anti-money laundering regulations, and tax reporting requirements.
• Responsible gaming initiatives use activity data to identify potential problem gambling behaviour and offer appropriate support resources.
• Business operations and reporting involve aggregated data analysis for internal audits, performance evaluations, and strategic planning.

Stake reaffirms its commitment to transparency in all data processing activities. Every use of personal information is grounded in lawful bases such as user consent, contractual necessity, legal obligations, or legitimate business interests. The platform maintains detailed records of data processing activities and ensures that users are informed about how their information is used.

Users can view, correct, or update their personal information through their account settings on the Stake platform. The process for modifying data involves logging into the user account, navigating to profile settings, and making necessary changes to contact details, communication preferences, or other editable fields. For more substantial modifications or deletion requests, users may contact customer support with proper identification verification. When users provide payment information or engage in financial transactions, they consent to security checks and acknowledge that such information may be processed by authorised electronic service providers and payment processors to complete transactions securely. Stake maintains strict confidentiality protocols and ensures that all third-party service providers handling user data adhere to equivalent data protection standards. The platform implements robust technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, or destruction. Users are encouraged to regularly review their account information and update details as needed to ensure accuracy and facilitate smooth service delivery.

The Stake platform is exclusively designed for individuals aged 18 years and above. The operator cannot independently verify the age of users without receiving official identification documents during the registration or verification process. Parents or legal guardians who discover that a minor has accessed the platform and provided personal information are requested to contact customer support immediately to initiate the deletion process. The following measures are implemented to protect minors:

• Age verification checks are mandatory during account registration, requiring users to confirm they meet the minimum legal age requirement.
• Document verification processes request government-issued identification to confirm the age and identity of users.
• Accounts found to belong to individuals under 18 years will be immediately suspended and all associated data will be permanently deleted.
• Responsible gaming resources and age restriction notices are prominently displayed throughout the platform to discourage underage access.
• Parental guidance information is provided to help guardians monitor and restrict minor access to online gaming websites.
• Immediate action is taken upon notification from parents or guardians, including account closure and data deletion, to protect the privacy and safety of minors.

Personal data collected from users in India may be processed and stored in jurisdictions outside India where Stake’s technology partners, service providers, and operational infrastructure are located. By using the platform, users provide explicit consent for such international data transfers. Stake ensures that all international partners and service providers adhere to strict confidentiality standards and implement adequate data protection measures equivalent to those required under Indian law. The following safeguards are in place:

• Contractual agreements with all international partners include data protection clauses that mandate compliance with privacy standards and secure data handling practices.
• Technical security measures such as encryption, secure data transmission protocols, and access controls are employed to protect data during international transfers.
• Data processing agreements specify the purposes, duration, and scope of data processing activities conducted by third-party service providers.
• Regular audits and compliance assessments ensure that international partners maintain adequate security measures and adhere to contractual obligations.
• User consent is obtained during registration and account usage, confirming awareness and acceptance of international data processing practices.
• Transparency reports and policy updates inform users about changes to data processing locations and the introduction of new service providers.

This legal disclaimer clarifies the scope and application of the Privacy Policy and outlines the terms under which users accept its provisions. The disclaimer applies when users register, accept the policy terms, or continue using Stake’s services. Understanding these terms is essential for users to be fully informed about their rights and obligations. The following points outline key aspects of the legal framework:

• Acceptance of this Privacy Policy occurs through account registration, continued use of the platform, or explicit consent provided through checkboxes or similar mechanisms.
• The policy is binding upon users from the moment of acceptance and governs all subsequent data processing activities related to their use of services.
• Changes to the Privacy Policy may occur periodically to reflect legal updates, operational changes, or improvements to data protection practices, with notification provided to users.
• Users are responsible for reviewing the policy regularly and ensuring they understand how their personal information is collected, used, and protected.
• Disputes arising from the interpretation or application of this policy are subject to the jurisdiction and governing law specified in the platform’s Terms of Service.
• The policy does not alter or limit any statutory rights users may have under applicable consumer protection or data protection laws in India.

Cookies are small text files placed on a user’s device by a website or app to store information about preferences, session data, and browsing behaviour. Stake uses cookies to gather statistical information, analyse user behaviour, personalise the gaming experience, and improve the functionality and performance of the platform. Cookies enable the platform to remember user preferences, maintain session security, and deliver tailored content based on individual interests. The retention period for cookies is typically one year from the date of placement, after which they expire or can be manually deleted by users through their browser settings. Cookies collected through the Stake platform are used for purposes including authentication, session management, analytics, personalisation of gaming content, performance monitoring, and targeted marketing communications. Users can manage cookie preferences through their browser settings, choosing to accept, reject, or delete cookies, although disabling certain cookies may affect the functionality and user experience of the platform. Stake is committed to transparency in its use of cookies and ensures that all tracking technologies comply with applicable privacy regulations and user consent requirements.

Using Stake’s services in India constitutes full acceptance of this Privacy Policy and all terms and conditions outlined herein. Users acknowledge that by registering an account, accessing the platform, or engaging with any services, they agree to the collection, processing, and use of their personal information as described in this document. The most recent version of the Privacy Policy, as published on the website, supersedes and replaces all previous versions. Users are encouraged to review the policy periodically to stay informed about any updates or changes to data handling practices. Continued use of the platform following the publication of policy updates signifies acceptance of the revised terms. Stake reserves the right to modify the Privacy Policy at any time to reflect changes in legal requirements, business operations, or data protection practices, with reasonable notice provided to users through the website or via direct communication.

Personal data may be shared with authorised third parties under specific circumstances, including compliance with legal obligations, resolution of disputes, enforcement of agreements, and provision of essential services. When third parties are listed on the platform, users are informed about the nature of the relationship and the purpose for which data is shared. If a third party is not explicitly listed, users will be notified about the purpose and scope of data sharing before information is disclosed. By providing personal data, users consent to its disclosure to third parties under the conditions outlined in this policy. The following outlines key aspects of third-party data sharing:

• Legal authorities and regulatory bodies may receive personal information when required by law, court orders, or regulatory investigations related to gaming operations, financial transactions, or suspected illegal activities.
• Payment processors and financial institutions handle transaction data to facilitate deposits, withdrawals, and payment verifications in accordance with secure banking protocols.
• Identity verification services access document data to conduct KYC checks, confirm user identity, and prevent fraud.
• Customer support providers may access communication records and account information to respond to user queries and resolve issues.
• Marketing and analytics partners receive anonymised or aggregated data to conduct performance analysis, market research, and targeted advertising campaigns.
• Technology service providers including hosting companies, software developers, and cloud storage providers process data to maintain platform functionality and infrastructure.
• Legal and professional advisors may access data when necessary for dispute resolution, legal proceedings, or compliance audits.
• Business partners involved in joint promotions, affiliate programmes, or gaming integrations may receive limited data to facilitate collaborative services, subject to equivalent data protection standards.

The Stake platform may contain links to third-party websites, services, or applications that are not operated or controlled by Stake. These external websites have their own privacy policies and data handling practices that govern the collection and use of personal information. Stake is not responsible for the privacy practices, content, or security measures of any third-party websites. Users are advised to exercise caution when visiting external sites and to review their privacy policies before providing any personal information. The following points outline important considerations:

• Third-party websites linked from the platform operate independently and are not subject to Stake’s Privacy Policy or data protection standards.
• Stake does not endorse, monitor, or control the content, services, or privacy practices of external websites, and users access them at their own risk.
• Personal information provided to third-party websites is governed by the respective privacy policies of those websites, not by this Privacy Policy.
• Users should carefully review the terms and conditions and privacy policies of any external websites before sharing personal information or engaging with their services.
• Stake is not liable for any loss, damage, or privacy breaches resulting from user interactions with third-party websites linked from the platform.
• Links to third-party websites are provided for convenience and informational purposes only and do not constitute an endorsement or recommendation by Stake.
• Users are encouraged to verify the legitimacy and security of external websites before entering sensitive information such as payment details or personal identification data.
• Reporting suspicious or fraudulent third-party websites encountered through links on the platform can help Stake maintain a secure environment and protect other users.